Return & Refund Policy

At Enjuvie, we want every customer to have a clear and straightforward shopping experience. Because eyelashes and certain beauty products are personal-use items, we maintain strict hygiene standards for all returns.

Please review the policy below before opening or using your product.

30-Day Returns

We accept return requests within 30 days of delivery for products that are:

• Unused and unworn

• Unopened

• In their original packaging

• Returned with all original components, accessories, gifts, and packaging included

For hygiene and safety reasons, lashes or other personal-use products that have been opened, removed from their packaging, tried on, worn, or used cannot be returned for a change-of-mind refund.

Opening the shipping parcel itself does not make an item ineligible for return. However, opening the product packaging or trying on the lashes means the product is considered opened or used.

For kits and bundles, all components must meet the return requirements above. We do not accept partial returns of kits or bundles unless specifically approved by our support team.

Change-of-Mind & Non-Quality Returns

If you change your mind, order the wrong style, decide you no longer want the product, or request a return for another reason unrelated to a product defect, you may return the item provided it meets the eligibility requirements above.

Approved non-quality-related returns are subject to a 20% restocking and handling fee, which will be deducted from the refund amount.

Customers are responsible for return shipping costs for non-quality-related returns.

Original shipping charges are non-refundable except where required by applicable law.

Defective or Damaged Products

If your product arrives damaged, defective, or with a manufacturing issue, please contact us within 14 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

Once the issue has been reviewed and approved by our team, we may provide either:

• A replacement of the same item, subject to availability; or

• Store credit equal to the amount paid for the affected item at the time of purchase

The 20% restocking and handling fee does not apply to approved defective or damaged-product claims.

Please do not return a defective or damaged product unless instructed to do so by our support team.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible after delivery.

Please provide your order number along with photos of the package and its contents.

Once verified, we will arrange the appropriate replacement or resolution at no additional cost to you.

Products That Cannot Be Returned

For hygiene and safety reasons, we cannot accept change-of-mind returns for:

• Lashes that have been tried on or worn

• Products that have been opened or used

• Products removed from their original product packaging

• Opened gels, cosmetics, or other personal-use products

• Products damaged after delivery through misuse, improper handling, or normal wear

• Incomplete kits or bundles

• Items returned without prior return authorization

If you believe your product is defective, please contact us under the Defective or Damaged Products section above.

How to Request a Return

Before sending anything back, please contact us at support@enjuvie.com and provide:

• Your order number

• The item(s) you would like to return

• The reason for your return

If your return is eligible, our team will provide return authorization and return instructions.

Please do not send products back without authorization. Unauthorized returns may not be accepted or refunded.

Refunds

Once your return is received, we will inspect the product to confirm that it meets our return eligibility requirements.

If approved, the eligible refund amount, less any applicable 20% restocking and handling fee, will be issued to your original payment method.

Please allow up to 10 business days after approval for your refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

If a returned product does not meet the eligibility requirements—for example, if it has been opened, tried on, worn, used, damaged after delivery, or returned incomplete—we reserve the right to deny the refund.

Order Cancellations

We process orders quickly, so we cannot guarantee that an order can be canceled or changed after it has been placed.

Once an order has entered processing or has shipped, it cannot be canceled.

If eligible, you may request a return after receiving the order in accordance with this policy.

Sale, Promotional & Bundled Orders

Unless specifically stated otherwise, sale and promotional purchases are subject to the same return requirements outlined above.

Any approved refund will be based on the actual amount paid for the returned item after discounts or promotional adjustments, rather than the original retail price.

If your purchase included a free gift, promotional item, or bundle discount, all required items must be returned to receive the full eligible refund. If a promotional item is not returned, its applicable value may be deducted from your refund where permitted.

Questions?

If you have any questions about whether your order qualifies for a return, please contact us at:

support@enjuvie.com

We recommend contacting us before opening or trying on the product if you believe you may wish to return it.

Nothing in this policy limits any consumer rights that cannot be excluded or restricted under applicable law.